Session 8: Dealing with an Angry Person: Listening
Anger is contagious. Neuro-science is
researching what they call mirror neurons that cause us to naturally "catch" the emotional
communication of another person. A key part of anger management is learning to deal with someone
else's anger without being pulled into their mood.
This session explores several
techniques of dealing with an angry person. Among these skills is listening,
which--when done correctly--can be quite powerful in helping to defuse anger and conflict. Also covered in this
session are apologies without shame, and Teaming Against the Blob.
Click the image below to start the session: