Anger Management

Learn to manage anger anywhere, in twelve instructional sessions.

Session 8: Dealing with an Angry Person: Listening


     Anger is contagious. Neuro-science is researching what they call mirror neurons that cause us to naturally "catch" the emotional communication of another person. A key part of anger management is learning to deal with someone else's anger without being pulled into their mood.



     This session explores several techniques of dealing with an angry person.     Among these skills is listening, which--when done correctly--can be quite powerful in helping to defuse anger and conflict. Also covered in this session are apologies without shame, and Teaming Against the Blob.


  Anger Record or  Anger Record with Feelings List
Teaming Against the Blob, a reading in conflict reduction techniques
               The How-Not-To Book on Apologies:  a multimedia training module.  Click the arrows in the upper right-hand corner of the page to move through the module.
The Apology with the Head Held High:  a multimedia training module on how to apologize without shame
Presentation notes for Session 8
Quiz for Session 8

 Click the image below to start the session:



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